Citizen Character

  • Home
  • /
  • Citizen Character
Citizen Character

Contact Informationlatest news

S.No Name of the Institute Contact Details
1 Madras Medical College New College Campus, Park Town, Chennai – 600003, Tamil Nadu
Phone: 044-25305112
2 Rajiv Gandhi Government General Hospital Adjacent to MMC Campus, E.V.R. Periyar Salai, Park Town, Chennai – 600003, Tamil Nadu
Phone: 044-25305112
3 Institute Of Child Health and Hospital for Children Bhanumati, Rina Mandal Rd, Halls Road, Egmore, Chennai, Tamil Nadu 600008
Phone: 044-28192138
4 Institute of Obstetrics and Gynaecology and Government Hospital for Women and Children 2, Pantheon Rd, Egmore, Chennai, Tamil Nadu 600008
Phone: 044-28191483
5 Institute Of Mental Health Ayanavaram Rd, Venkatesapuram Colony Extension, Kilpauk, Chennai, Tamil Nadu 600010
6 ISO-KGH Institute of Social Obstetrics - Govt. Kasturba Gandhi Hospital for Women and Children 375H+R87, Chepauk, Triplicane, Victoria Hostel Rd, Chennai, Tamil Nadu 600005
Phone: 044-28544901
7 Regional Institute of Ophthalmology and Govt. Ophthalmic Hospital Rukmani Lakshmipathi Rd, Pudupet, Komaleeswaranpet, Egmore, Chennai, Tamil Nadu 600008
Phone: 044-28555281
8 Institute of Thoracic Medicine, Peripheral Hospital Chetpet 36CX+QW9, Spur Tank Rd, M.S. Nagar, Mukta Gardens, Chetpet, Chennai, Tamil Nadu 600031
Phone: 044-28361433
9 Govt. Institute of Rehabilitation Medicine, Peripheral Hospital K.K.Nagar R.V. Nagar, Ashok Nagar, Chennai, Tamil Nadu 600083
Phone: 044-24892678
10 Govt. Peripheral Hospital, Periyar Nagar Karthikeyan Rd, Periyar Nagar West, Perambur, Chennai, Tamil Nadu 600082
1 Introduction
+

Introduction

The Citizen Charter of Madras Medical College (MMC) and Rajiv Gandhi Government General Hospital (RGGGH), Chennai, is a commitment to uphold the highest standards of medical education, patient care, and public service. As one of the oldest and most prestigious government medical institutions in India, we are dedicated to delivering accessible, affordable, and quality healthcare to all sections of society, while also fostering excellence in medical education and research.

2 Objectives
+

Objectives

  • To inform citizens about the services available at MMC & RGGGH.
  • To set expectations for the quality, timeliness, and standards of care.
  • To enhance transparency, accountability, and responsiveness in service delivery.
  • To empower patients through awareness of their rights and responsibilities.
3 Scope of Services
+

Scope of Services

We offer a wide range of medical, surgical, diagnostic, emergency, and specialty services through the following facilities:

  • Outpatient and Inpatient Services
  • 24x7 Emergency and Trauma Care
  • Super-specialty Departments (Cardiology, Neurology, Nephrology, Oncology, etc.)
  • Diagnostic Services (Laboratory, Radiology, Imaging)
  • Operation Theatres and Intensive Care Units (ICUs)
  • Pharmacy and Blood Bank
  • Free and subsidized treatment under various government health schemes
4 Patient Rights and Responsibilities
+

Patient Rights and Responsibilities

Patients have the right to:

  • Receive respectful and dignified care
  • Be informed about their diagnosis and treatment options
  • Seek a second opinion
  • Access emergency care without delay
  • Privacy and confidentiality of medical records

Patients are responsible for:

  • Providing accurate medical history
  • Following prescribed treatment plans
  • Respecting hospital staff and property
  • Complying with hospital rules and regulations

Timings and Service Standards

  • OPD Services: Monday to Saturday, 8:00 AM – 1:00 PM
  • Emergency Services: 24x7
  • Diagnostic Services: As per departmental schedule
  • Average waiting time and turnaround time vary based on urgency and service type
  • Priority services for senior citizens, pregnant women, and differently-abled individuals
5 Grievance Redressal
+

Grievance Redressal

We value your feedback and are committed to resolving grievances efficiently.

  • Contact the Public Relations Officer at the May I Help Desk
  • Submit written grievances at the RMO office
  • Complaints are reviewed promptly and necessary action is taken within a defined time frame
Scroll
×